Segula's Service Delivery Methodology (SDM) is the key to our success and is our best practices model.

The SDM contains the business processes from the initial market research through the development of the resulting relationships and supporting those revenue producing accounts and our candidates. This framework and the resources available within it are the key to Segula's success. The SDM contains processes and procedures as well as tools, forms and advisories providing important training and guidance for each Segula Account Manager and Resource Manager. Working with the SDM enables them to provide a quality service to both client and candidate through every step of the process. As with all the very best organizations, as Segula continues to grow so this dynamic system of best practices will evolve to match the changing needs of our clients and the industry. The SDM will continue to be key in ensuring the very best of service and support to all our clients and candidates and in the continual training of all Segula employees to provide this.

The SDM comprises of 3 key areas:

1. Client Discovery 2. Service Deployment 3. Continuous Care

Client Discovery is the first step in the process. It requires thorough understanding of the client's business and technology objectives. The relationships that our account managers build through this process are invaluable when it comes to servicing our client's needs.

Service Deployment revolves around thorough screening and qualification guidelines to assure the candidates and consultants that are presented are a superb match for each position. In this step we deliver and retain the "best in class" resources for our clients' projects.

The qualification process includes personal interviews conducted by experienced technical Resource Managers and Account Managers. Segula staff contacts and documents at least two professional references for each candidate. Technical screening is conducted for each candidate either via formal technical testing programs or by meeting/screening by one of our technical consultants. Technical screening results are available for each candidate.

In addition, Segula has deployed an internal Applicant Tracking System "SARAH" . This ATS provides Resource Managers and account managers full access to a robust workflow management tool to track both candidates and client requirement processes.

Segula recognizes the importance of having a base of consultants that are highly qualified and on the leading edge in their technical specialty. In this regard, we provide access to educational materials, coursework and seminars for all of our associates. Whether further education is initiated by the consultant, client manager or a Segula staff member, we make every attempt to provide the best educational program for each individual.

Continuous Care is just that. At Segula we are committed to providing the highest level of service. We aim to establish a professional, courteous and successful partnership with all our clients and consultants.