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Case Study

Key To Our Success:

To ensure success with our clients Segula inplemented a high-touch reporting process. All contractors on site at the Department were required to complete and submit a report with their weekly timesheets. The weekly status report details the consultant's activities and achievements for the week, as well as objectives for the following week. It also outlined any issues that need attention and provided an opportunity for the consultant to make suggestions with regards to additional resources required or opportunities for service quality improvements. During the course of the engagements, these reports were made available to the client management upon request.

In addition to the weekly reports, the Segula team also instituted monthly reports that formed the basis of monthly meetings or discussions with the management committee.

 

Case Study - Government Sector
 

Client:
County Government Agency

Challenge:

A County-wide Government Agency needed to integrate a large number of other criminal justice related agencies into an integrated criminal justice information system. The problem was many disparate hardware and software platforms and the inability to easily share data across these technologies.

When Segula approached, the client was looking for ways to leverage the current investment in technology while at the same time opening different pathways for all agencies to easily navigate and retrieve the data which had been "locked out" from them.

Solution:

Segula provided the client with a very experienced Criminal Justice Integration specialist and Analyst to develop a Strategic Plan and to manage the detailed project work plans and schedules. The Segula team provided detailed project progress reports to the Integrated Justice Information Committee and acted as liaison within this group. The activities of the project included:

Project Organization: The goals were defined. The specific subtasks were defined, the layout of the final report was agreed upon, internal project quality control procedures established, information gathering tools selected, and orientation meetings were held.

Documentation of the current hardware, software, functions, and data: An inventory of current hardware and automated systems was created for each department. An initial assessment conducted regarding data sharing capabilities.

Documentation of Departmental Processes (Workflows): Process workflows were identified for each department. Redundant processes and data entry were identified and opportunities for improvements documented.

Gather departmental sharing needs / requirements: Requirements for sharing county-wide criminal justice data were documented. Specific cross-departmental sharing was identified.

Perform data sharing analysis: Common processes were identified across departments, common data required by one or more departments were identified, the benefits of sharing data and eliminating redundant processes was documented, candidate data sharing projects were identified and prioritized, security requirements were documented, and preliminary designs were created for the top five candidate sharing projects.

Prototype Development: A working data sharing prototype was created using a very focused set of county data. The scope of the prototype was such that it was completed in the 6-month timeframe.

 

Results:

The client was provided a prototype of a Data Sharing Application, an analysis quantifying the financial savings of a Notification Application and the design of County-Wide Application. These applications were all part of a Three Year Strategic Plan for the justice agencies within the county and presented to the Integrated Justice Information Committee.

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